Life is too short to constantly have to work with people that you can’t stand. So whether you’re hiring people to your team or looking at doing work with a new client, you should be just as concerned with the character of that client or employee as you are with their qualifications or the prospect to do a lot of business.
Here are some reasons why you shouldn’t work with jerks:
• You’ll recruit (and keep) better employees. People want to work in an environment where they get along with everyone that they work with. Hiring employees with toxic attitudes or
personalities will “poison the well,” which will make it harder to hold on to your best workers and to bring in new quality employees. Additionally, holding on to clients that are huge jerks simply because they are good for your bottom line will likely burn out your employees.
• You’ll have happier customers. The fewer people with bad attitudes that you have working in your company, the less likely it is that you’ll run into a situation where a customer is treated poorly. You should be focused on doing everything you can to create the best possible experience for your customers, and that includes making sure you hire the right kind of people.
• You’ll strengthen your brand. You want your business to be known as a place where customers and employees alike enjoy their experience. You could even make it part of your brand image, emphasizing the customer experience and polite, happy employees as part of your marketing efforts. People are naturally drawn to positivity.
• You’ll be more productive. When you are constantly worrying about how to deal with clients or employees that are causing problems in your company, you’re taking a lot of time away from other important tasks to deal with something that shouldn’t even be a problem in the first place. You’re busy enough without having to worry about how to stop someone from being a jerk.
Consider implementing a “no jerks allowed” policy in your business, and see how it affects your company.
Copyright 2015 Viral Solutions LLC
by Thomas von Ahn | Chief Elephant Slayer