How to Respond to Social Media Disasters

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If you have a Twitter or Facebook, you've probably seen it happen before: a company or celebrity gets involved in some sort of controversy, and makes things even worse with their response over social media. It's happened many times in the past and will happen many more times in the future. While you might think it'll never happen to you, it doesn't hurt to be prepared for the worst-case scenario.

So how do you respond to a disaster situation on social media and spare yourself a huge hit to your business? Here are a few tips:

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Social media should be a fun way to get to know your customers, not something you need to worry about causing controversy with. But controversies do arise, so if one ever happens with your company you can follow these tips to deal with it!

 

 

infusionsoft certified consultant

 

 

Thomas von Ahn | Chief Elephant Slayer | Viral Solutions LLC
thomas von ahn

Watch out elephants! This slayer of business challenges comes with 30 years of record breaking sales, marketing, operations, training and leadership experience . He has worked face-to-face with 100’s of small business owners as well as large firms. His love of creating, communicating, developing and executing results for clients shines with each project, publication and training event. His entrepreneurial spirit, passion, industry experience, education, problem-solving prowess, charismatic personality and been-there-done that attitude leads his client focused approach.

 

 


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Filed Under: Social Media

About Thomas von Ahn

With more than 30 years of experience in B2B sales across various industries, Thomas has unique insight into both the offline and online sales sphere. It was during his time in the trenches that Thomas noticed a recurring theme: Though business owners are knowledgeable about their craft or trade, they often struggle to market and sell to their prospects. This realization is what prompted Thomas and his now business partner, Christine, to bring Viral Solutions to life. Since starting the company, Thomas has been able to assist countless business owners in developing a solid marketing plan based upon sound marketing strategy, then assigning the marketing tactics to a team of talented employees, and, finally, watching those actions unfold—his true passion.

Though Viral Solutions is on Thomas’ mind 24/7, he does occasionally take a break to cheer on the Green Bay Packers and enjoy his adopted home of Wisconsin. Much of his family also works at Viral Solutions, and this closeness with family and employees is the cornerstone of the Viral Solutions culture.