Ways You Can Get Back to Focusing on Your Customers

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It’s so easy for us as small business owners to get caught up in the day-to-day tasks of running our business and forget about the customers in the process. But at the end of the day, what’s most important is ensuring we are providing the best customer experience possible. This doesn’t mean you completely ignore your company’s vision or all the details that keep you organized, but your customers are the most valuable part of your company and they deserve a significant chunk of your attention.

Here are a few tips to make sure you’re really focusing on your customers first:

Make sure you understand your customer at all levels. You should constantly be doing research and outreach to stay up to date with what your customers feel, what their interests

Ways You Can Get Back to Focusing on Your Customers

We do not stop at implementing your vision with the best tools available. That is just the ground work to a long term relationship. There are always modifications to make, adjustments to make, revisions to make, questions to answer, new strategies to implement and goals to revise. Viral Solutions has monthly maintenance packages that we build around your needs and budgetary constraints. Your maintenance package could include 24/7 support, rapid response, service to your end-user, consulting, Infusionsoft training, social media, database services, analytics, sales training, campaign building and more

are, and they want out of you. Everyone involved with your company should understand your customers, from top to bottom. This will make it much easier for you to actually fulfill their needs.
Always look for (and incorporate) customer feedback. You can’t force your customers to like a certain product if it’s something they’re not interested in. Be sure you’re actually listening to what they want, and then figure out how you can incorporate their feedback in what you offer to them. Your customers are more likely to stay loyal to you if you make it clear you appreciate and actually use their feedback.
Give your employees the training they need to make a good impression. All of your employees who interact with your customers only get one chance to make a good first impression on your behalf. To make sure they’re successful, you should make sure you’re doing everything in your power to give them a good, thorough training experience. Well-trained employees make for satisfied customers.
Keep the small things in mind. It’s small, personal touches and details that really make the customer experience. Whether it’s in the way you have your employees greet customers, the kinds of “thank yous” and deals you give them or any other part of the customer experience, those details can be the push your customers need to keep them coming back.

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Five Characteristics of Good Feedback

For more tips about how to put your customers first, work with us at Viral Solutions.

Copyright 2015 Viral Solutions LLC

by Thomas von Ahn | Chief Elephant Slayer

thomas von ahn viral solutions

Watch out elephants! This slayer of business challenges comes with 30 years of record breaking sales, marketing, operations, training and leadership experience . He has worked face-to-face with 100’s of small business owners as well as large firms. His love of creating, communicating, developing and executing results for clients shines with each project, publication and training event. His entrepreneurial spirit, passion, industry experience, education, problem-solving prowess, charismatic personality and been-there-done that attitude leads his client focused approach.

Viral Solutions LLC is a Digital Marketer Certified Partner, Infusionsoft Certified Consultant and a Mobit Certified Partner. We help overwhelmed small business owners duplicate themselves – so business can be fun again.

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About Thomas von Ahn

With more than 30 years of experience in B2B sales across various industries, Thomas has unique insight into both the offline and online sales sphere. It was during his time in the trenches that Thomas noticed a recurring theme: Though business owners are knowledgeable about their craft or trade, they often struggle to market and sell to their prospects. This realization is what prompted Thomas and his now business partner, Christine, to bring Viral Solutions to life. Since starting the company, Thomas has been able to assist countless business owners in developing a solid marketing plan based upon sound marketing strategy, then assigning the marketing tactics to a team of talented employees, and, finally, watching those actions unfold—his true passion.

Though Viral Solutions is on Thomas’ mind 24/7, he does occasionally take a break to cheer on the Green Bay Packers and enjoy his adopted home of Wisconsin. Much of his family also works at Viral Solutions, and this closeness with family and employees is the cornerstone of the Viral Solutions culture.