Using Text Snippets with Social Media


Do you ever find yourself answering the same questions or discussing the same benefits on social media? It’s not all that unusual as your customers will likely have a lot of the same questions. While the answers may be readily available on your website, many social media users prefer to ask a real person on Facebook or Twitter. A personal response is always preferred to a canned one; however, using text snippets as a starting point can make you more efficient and ensure that you deliver the accurate information each time. Here’s what you need to know.

What are Text Snippets?

If you use email signatures in your email client software, you’re using a text snippet. Text snippets are stored words, phrases, or even paragraphs of frequently used text. They’re usually associated with a keyboard shortcut.

Working with Text Snippets

Text snippet applications, such as Text Expander and Phrase Express, allow you to associate longer snippets with keywords. For example, you could associate different email signatures with the words “sig,” “sig1,” and “sig2.” Any time you need to add one of your signatures to a message or Text Snippetsdocument, simply type the keyword and let the software fill in the details.

Note: Make sure to select uncommon but memorable words or abbreviations so that you don’t accidentally insert text inappropriately. You may even want to use a semicolon in front of your keywords such as: ;signature, ;bio, and ;greeting.

You can also use your word processor’s auto-correct feature to create text snippets. However, these snippets will only work in your word processor. If you intend to use text snippets on social media, you’d need to copy and paste the expanded text from your word processor to your social media interface. Thus, you may want to invest in a text expander app that works across your entire operating system.

Using Text Snippets on Social Media

Once you have a text snippet application, it’s time to start using it. Let’s start with the basics. For example, you might want to create snippets for the following:

Once you have a nice set of text snippets, you have a fantastic starting point to respond to questions on social media. The next time someone asks where you are located, you can simply call up a few text snippets by typing:

;greet1 ;location ;thx1

Your text expander software would then fill in your message such as:

Hi there. Thanks for reaching out to us on our Facebook page. We’re located at 123 Main Street on the corner of Main and First Street. If there’s no street parking, go through the alley to the rear where you’ll find plenty of parking and easy access to our store through the bright yellow doors. Thank you for the opportunity to be of service. If you have any further questions, please don’t hesitate to ask.

Remember, your text snippets can be edited as needed to ensure that you don’t sound like a robot. Feel free to address the customer by name, too.

infusionsoft certified consultant



Thomas von Ahn | Chief Elephant Slayer | Viral Solutions LLC
thomas von ahn

Watch out elephants! This slayer of business challenges comes with 30 years of record breaking sales, marketing, operations, training and leadership experience . He has worked face-to-face with 100’s of small business owners as well as large firms. His love of creating, communicating, developing and executing results for clients shines with each project, publication and training event. His entrepreneurial spirit, passion, industry experience, education, problem-solving prowess, charismatic personality and been-there-done that attitude leads his client focused approach.



At Viral Solutions we are committed to seeing YOU succeed. It is our goal to grow your business with proven digital marketing strategies that will help your business for the long haul.

Stay Up To Speed in the Ever Changing World of Marketing!

Sign-up today for FREE, monthly marketing tips, loopholes, and news to EXPLODE your Return on Investment!



Share your knowledge and gain exposure by becoming a guest author on our blog! Learn how to write for us.

Filed Under: Social Media